Learning Archive
Build your hospitality expertise. Browse 25 articles organized by Life Skill, with 156 minutes of learning content.
Adaptability
2 articles · 10 min total
Communication
2 articles · 12 min total
The Communication Paradox: Why 57.9% Demand Isn't Enough
In the fast-paced world of UK hospitality, where every second counts and customer expectations are sky-high, the ability to communicate effectively is often cited as a cornerstone of success. Yet, a stark reality emerges from the data: while 57.9% of independent UK hospitality job postings demand "c...
We're All Feeling It
Feedback Reception
2 articles · 8 min total
From Reviews to Team Training: How Mastering Feedback Reception Boosts Repeat Custom by 15%
In an industry where every interaction counts, the margin for error feels thinner than ever. Recent booteek Intelligence data reveals that over 60% of UK hospitality businesses report increased pressure to deliver exceptional customer experiences, directly impacting their bottom line and staff moral...
68% of UK Restaurant AND Bar Patrons Say Poor Service Kills Loyalty: Transforming Reviews into Team Training
The UK hospitality sector is buzzing, but a recent survey reveals a harsh truth: 68% of patrons say a single instance of poor service is enough to deter them from returning to a restaurant OR bar. This highlights the urgent need for venues to prioritise exceptional service, starting with how their t...
Attention to Detail
1 articles · 9 min total
Collaboration
1 articles · 8 min total
Conflict Resolution
1 articles · 7 min total
Crisis Management
1 articles · 6 min total
Emotional Resilience
1 articles · 7 min total
Enthusiasm
1 articles · 8 min total
Experience
1 articles · 7 min total
Leadership
1 articles · 9 min total
Multitasking & Coordination
1 articles · 8 min total
Problem Solving
1 articles · 8 min total
Recognition & Connection
1 articles · 6 min total
Reliability
1 articles · 4 min total
Resource Management
1 articles · 6 min total
Self-Care
1 articles · 3 min total
Stress Management
1 articles · 7 min total
Team Motivation
1 articles · 6 min total
Time Management
1 articles · 5 min total
Social Intelligence
1 articles · 6 min total
The Invisible Skill That Separates Good Service from Great Hospitality
When a VIP's table disappears, one host's ability to read the room saves the relationship. This skill transfers far beyond the restaurant floor.