Frequently Asked Questions

ChatGPT doesn't know YOUR venue, YOUR team or YOUR voice, and it can't work through your Google Business Profile with you. booteek is the AI agent for independent restaurant and bar owners: it learns how your venue talks, coaches you to complete your Google Business Profile so AI assistants have the facts to name you, and shows how you compare with the venues around you. booteek Pro is £69/month. Our FREE Chrome Extension lets you try the reply drafting first; booteek Pro adds GBP completion coaching, team insights and the B.E.S.T. Score dashboard.

booteek reads your reviews and your Google Business Profile and brings what matters into your regular conversations with it: which team members customers praise, which dishes and drinks get mentioned, service issues worth fixing, and how you compare with the venues near you. Whether you run a restaurant, gastropub or cocktail bar, it's like having an analyst who has read every review and tells you what to act on next.

It's the FREE booteek Chrome Extension. It drafts a reply to the review in front of you on Google Business Profile, Tripadvisor, OpenTable and other review sites, or to one you paste in. It learns your venue's tone from the replies you write, so drafts sound like you rather than a template — whether you run a restaurant, gastropub or cocktail bar. You edit, copy and post every reply yourself; it never posts anything for you. You get 5 free drafts, and after that it comes with booteek Pro.

Use it to recognise people. When customers keep praising your bartender's cocktails or a server's warmth, booteek brings it to the surface, so you can share the credit with the team, spot who is ready for more responsibility, and see where some extra training would help. It is built for restaurant and bar owners who want to grow their team, not police it.

booteek turns customer feedback into things you can act on. Whether you run a restaurant, gastropub or cocktail bar, it helps you spot dishes and drinks to promote, service problems to fix, what customers say about value, and staff who deserve recognition. It also works through your Google Business Profile with you so AI assistants can name your venue. Not just review replies — a clear view of what your venue needs this week, for restaurant and bar owners.

booteek Pro is £69/month (UK) or €69/month (Europe). It includes the Chrome Extension for drafting review replies in your venue's voice, AI conversations that coach you through completing your Google Business Profile (1–2 fields a week, complete in 6–7 weeks), team insights from your reviews, the B.E.S.T. Score dashboard, and continuous updates. It is built for independent restaurant and bar owners.

The Chrome Extension drafts replies on Google Business Profile, Tripadvisor, OpenTable and a number of other review sites, reading the review on the page. On any other site, paste the review into the extension and it drafts a reply there too. You stay logged in to each platform as normal and post every reply yourself. One Chrome extension, one consistent voice for your restaurant, gastropub or cocktail bar.

AI assistants build their answers from what they can read about your venue: your Google Business Profile, your reviews and the wider web. booteek works through your Google Business Profile with you, 1–2 fields a week, so it is complete in 6–7 weeks and assistants have accurate, current facts about your restaurant and bar. Replying to reviews in your own voice keeps your profile active too. Be found by people AND by AI — and that starts with a complete Google Business Profile.

Yes. We use your data to run booteek for you. We do not sell, rent or share it with advertising networks or marketers. Some of the services we rely on, such as Google and Stripe, are outside the UK and EEA, and those transfers are covered by Standard Contractual Clauses. Full detail is in our privacy policy at booteek.ai/privacy.

No. But a venue with an incomplete Google Business Profile gives AI assistants little to work with, so it is easy to leave out of their answers. booteek works through your profile with you, 1–2 fields a week, until it is complete in 6–7 weeks, and helps you keep it current after that. Most of the value is in finishing the work that busy restaurant and bar owners never have time for.

booteek reads your reviews for mentions of your team and your offer: which people customers praise, which parts of the service stand out, and where things go wrong. You might find your head bartender comes up again and again, or that your cocktail list gets more praise than the food. It is information for coaching and recognition, for you and your team.

booteek is built in Europe for independent restaurant and bar owners in the UK, Portugal and Spain. We know the difference between a gastropub and a bistro, and we work within European data-protection law. It is made for character-led independents, not one-size-fits-all chains.

Yes — booteek is built for independent venues. Chains have marketing budgets and dedicated staff; independents have tight margins, small teams and little time. booteek works through your Google Business Profile with you, a little each week, so you can compete with bigger names for attention without adding marketing spend.

Value builds week by week. Day 1: the FREE Chrome Extension drafts replies in your voice. From your first week on booteek Pro: short AI conversations complete 1–2 Google Business Profile fields at a time, with team insights from your reviews along the way. Weeks 6–7: your profile is complete, and booteek then helps you keep it current. Your B.E.S.T. Score is revealed once there is enough data to score you fairly. The earlier you start, the sooner your profile is complete.

booteek writes in British English and learns your tone from the replies you write, so a Glasgow pub and a Cornish wine bar each get drafts that sound like themselves. You review every draft before it goes out, so you can adjust anything that doesn't sound local enough.

Not with booteek. It learns your venue's tone and style from the replies you write, so drafts reflect your voice instead of a generic template. You edit every draft before you post it, so the final word is always yours.

Getting started is quick: install the FREE Chrome Extension, confirm your venue and draft your first reply — no Google sign-up is needed for the free drafts. Completing your Google Business Profile with booteek Pro takes 6–7 weeks at 1–2 fields a week, so it fits around a busy service. booteek starts from the reviews you already have.

Replying to reviews shows customers you listen and care about getting things right. A thoughtful reply to a critical review also shows future customers how you handle problems. booteek drafts each reply in YOUR voice rather than generic AI language, which makes replying regularly easier to keep up for restaurant and bar owners. You edit and post every reply yourself.

Restaurant and bar owners usually manage reviews in desktop dashboards — Google Business Profile, Tripadvisor, OpenTable. Our FREE Chrome Extension works inside those pages, so there is no new app to learn. Voice and conversational searches such as "find me a good pub nearby" draw on the same sources as typed ones, so a complete, accurate Google Business Profile matters for both.

Many restaurant and bar owners never find the time to finish their Google Business Profile or keep up with reviews. booteek Pro (£69/month) works through your profile with you until it is complete in 6–7 weeks, then helps you keep it current. Your FREE Chrome Extension drafts replies in your own voice. Competitors do it by hand, when they remember; you have an agent working with you every week.

General review tools serve every kind of business. booteek's extension is built only for independent restaurants, gastropubs, cocktail bars and wine bars, so its drafts speak the language of hospitality. It is also the free way in: the full value is booteek Pro (£69/month), with GBP completion coaching, team insights and the B.E.S.T. Score dashboard.

Because bars matter as much as restaurants, and bar owners should never feel like an afterthought. We serve fine dining restaurants, casual gastropubs, cocktail bars, wine bars and everything in between. "Restaurant and bar" is specific and inclusive; "hospitality" is too broad, because it takes in hotels and events. booteek is built for restaurant and bar owners — not chains, not hotels.

Because completing your Google Business Profile takes time — 6–7 weeks at 1–2 fields a week — and AI assistants can only work with what your profile says today. The sooner it is complete and current, the sooner assistants have the facts to recommend your restaurant and bar. booteek also learns your voice from every reply you write, so the drafts get closer to how you speak over time.

Visit the Chrome Web Store, search for booteek, click "Add to Chrome", then confirm with "Add extension". The booteek icon appears in your browser toolbar. Open it, confirm your venue, and you are ready to draft replies on Google Business Profile, Tripadvisor, OpenTable and other review sites. No sign-up is needed for the free drafts.

The FREE Chrome Extension runs on current versions of desktop Chrome. Chrome updates itself, so most restaurant and bar owners already have a compatible version. If the extension does not appear after installing, update Chrome and restart it.

It reads reviews directly on Google Business Profile, Tripadvisor, OpenTable and a number of other review sites. For anywhere else, paste the review into the extension and it drafts a reply there too. You stay logged in to each platform as normal and post every reply yourself, so your voice stays consistent everywhere.

Install the Smart Response Helper extension, confirm your venue, and you get 5 FREE reply drafts — no credit card and no sign-up wall. It drafts replies in your venue's voice to reviews on Google Business Profile, Tripadvisor and other platforms, or to one you paste in. A draft counts when you copy it. When you have used all 5, booteek Pro (£69/month (UK) or €69/month (Europe)) keeps the drafts coming and adds GBP completion coaching, team insights and the B.E.S.T. Score dashboard.

Restaurant and bar owners usually manage reviews on a desktop — the Google Business Profile dashboard, Tripadvisor's management centre, OpenTable's admin. The FREE Chrome Extension works inside those pages, so there is no app switching and no extra login. It is a helper on the tools you already use.

Yes. The extension sends the review you want to reply to to booteek so it can draft the reply. On Google Maps pages for your own linked venue, it can also read the public reviews shown there. We do not sell, rent or share your data with advertising networks or marketers, and the extension never posts anything for you. Full detail is in our privacy policy at booteek.ai/privacy.

Yes. Right-click the booteek icon in your Chrome toolbar and select "Remove from Chrome". That's it. You can reinstall it at any time from the Chrome Web Store.

The extension updates automatically through Chrome — you don't need to do anything. Updates install in the background and do not interrupt your work.

ChatGPT's web search runs on Bing's index rather than Google's, so what Bing has crawled is what ChatGPT has to work with. What it cites back tends to be ordinary web pages — local guides, review sites and best-of lists that name venues in readable text, show when they were published, and sit outside a paywall. That makes being crawlable and quotable on the open web the part you can actually influence. Bing Places for Business is a free listing and worth claiming on its own merits, but we have not measured what it does for ChatGPT specifically, so we do not put a number on it.

It is the step after your Google Business Profile: being visible beyond Google — Bing Places, Apple Maps and schema markup on your own website — because different assistants read different sources. Google's AI reads your Business Profile directly; ChatGPT's web search runs on Bing's index instead. Covering more than one surface means you are not betting everything on a single assistant. These listings are free to claim. Today booteek's work with you centres on your Google Business Profile, because that comes first.

You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. If you can't find the option in your account, email [email protected] and we will cancel it for you. We'd also like to hear why you're leaving, so we can fix it.

Fees are non-refundable, except where the law requires a refund. We price booteek Pro (£69/month) for independent restaurant and bar owners, and every subscription goes back into building a better product. You can cancel at any time and keep access until the end of your billing period. You can also try the FREE Chrome Extension first — 5 reply drafts before you subscribe, so you know what you're getting.

booteek Pro is billed monthly or annually, and booteek Concierge adds a managed service on top of Pro. To change your plan, your payment method or your billing details, email [email protected] and we will sort it out. Current prices are on booteek.ai/pricing.

Email [email protected] and we will reply as quickly as we can. For urgent issues, put "urgent" in your email subject. We're a small team who understand restaurant and bar challenges.

booteek doesn't use passwords. Sign in with Google, or enter your email address and we'll send you a one-time code or a sign-in link. Check your spam folder if it doesn't arrive. If you're still having trouble, contact [email protected] and we'll help you regain access.

You can update your venue under Settings → Venue. To change the email you sign in with, your business name or your location (for example, if your restaurant and bar has moved), email [email protected] and we'll update it for you.

We use Stripe for secure payment processing. Current pricing: £69/month (UK) or €69/month (Europe). All prices are NET — Stripe adds VAT at checkout (20% UK, 23% Portugal, 21% Spain). Stripe emails you a receipt for each payment. If you need a copy of an invoice for your records, email [email protected].

booteek Pro is £69/month (UK) or €69/month (Europe), plus VAT. It includes the Chrome Extension for drafting review replies, GBP completion coaching, team insights and the B.E.S.T. Score dashboard. The one-off Competitor Check and the booteek Concierge managed service are priced separately. Live prices for everything are at booteek.ai/pricing. Cancel any time.

Not for the FREE Chrome Extension: install it from the Chrome Web Store, confirm your venue and use your 5 free reply drafts. To subscribe to booteek Pro, you pay by credit or debit card through Stripe's secure checkout.

Yes. The FREE Chrome Extension gives you 5 reply drafts with no credit card, so you can see how booteek handles the voice of YOUR restaurant and bar. You can also start with a one-off Competitor Check, or ask us to walk you through booteek Pro on a demo. When you're ready, subscribe to booteek Pro for £69/month (UK) or €69/month (Europe).

1) Install the FREE Chrome Extension from the Chrome Web Store. 2) Open it and confirm your venue — no sign-up is needed for the free drafts. 3) Draft replies to your reviews; booteek learns YOUR voice from the replies you write. 4) When you're ready, subscribe to booteek Pro and sign in with Google or your email to start completing your Google Business Profile, 1–2 fields a week.

Just three things: 1) Google Chrome on a desktop or laptop. 2) A Google account or an email address to sign in when you subscribe. 3) Access to at least one review platform (Google Business Profile, Tripadvisor, OpenTable and so on). No special software and no technical skills. If you can reply to reviews by hand, you can use booteek. It is designed for busy restaurant and bar owners.

Your first week is about getting to know each other. You confirm your venue, and booteek starts learning your voice from the replies you write and edit. On booteek Pro, your first AI conversations look at where your Google Business Profile stands and pick the first 1–2 fields to complete. From then on it is a little each week, with insights from your reviews along the way.

For the FREE Chrome Extension you don't connect anything: you confirm your venue from booteek's directory and start drafting. When you subscribe to booteek Pro, you sign in with Google or your email and confirm your venue with us. We never see your Google password, and the extension never posts anything for you.

Yes. booteek Pro covers one venue, so each location has its own subscription. If you run more than one restaurant or bar, email [email protected] and we'll help you set each one up.